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Terms of Service

Last Updated: 03/03/2026

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or purchasing from ALIXIR, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

1. About ALIXIR

ALIXIR is a brand specialising in professional-grade tile and stone cleaning, maintenance, and protection solutions. Our products are manufactured in Britain and supplied for both residential and commercial use.

2. Eligibility to Use Our Services

By using this website, you confirm that:

  • You are at least 18 years old or accessing the website under parental or legal guardian supervision.

  • You are legally capable of entering into binding contracts.

  • All information you provide is accurate, complete, and up to date.

3. Products & Services

ALIXIR offers cleaning and surface-care products through its online store. All product descriptions, specifications, pricing, and availability are subject to change without notice.

We make every effort to display product details accurately; however, we do not guarantee that descriptions, images, or content are error-free or complete.

4. Orders & Payments

  • All orders placed through our website are subject to acceptance and availability.

  • Prices are listed in GBP (£) unless stated otherwise.

  • We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, pricing errors, or suspected fraudulent activity.

  • Payment must be completed at the time of purchase using approved payment methods.

5. Shipping & Delivery

  • Shipping times and costs are provided at checkout.

  • Delivery dates are estimates and not guaranteed.

  • ALIXIR is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

  • Risk of loss or damage passes to you upon delivery.

For more details, please review our Shipping Policy.

6. Returns & Refunds

We offer a 30-day return policy for eligible products. To qualify for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Proof of purchase is required.

Refunds are processed within 5–7 business days after the returned item is received and inspected.

For full details, refer to our Returns & Exchanges Policy.

7. Product Usage & Safety Disclaimer

  • ALIXIR products must be used strictly according to the instructions provided on the label or product documentation.

  • Always test products on a small, inconspicuous area before full application.

  • ALIXIR is not responsible for damage caused by improper use, misuse, or failure to follow recommended guidelines.

  • Users assume full responsibility for ensuring product suitability for their specific surfaces and applications.

8. Intellectual Property

All content on this website, including text, images, logos, product names, graphics, and design elements, is the intellectual property of ALIXIR and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission from ALIXIR.

9. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to gain unauthorized access to our systems

  • Upload or transmit malicious code, viruses, or harmful content

  • Interfere with the functionality or security of the website

Violation of these terms may result in restricted access or legal action.

10. Limitation of Liability

To the fullest extent permitted by law:

  • ALIXIR shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability shall not exceed the amount paid for the product giving rise to the claim.

This includes, but is not limited to, property damage, loss of profit, or business interruption.

11. Third-Party Links

Our website may include links to third-party websites for convenience or information. ALIXIR does not control or endorse these websites and is not responsible for their content, policies, or practices.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Modifications to Terms

ALIXIR reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.